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Helpful Advice & F,A,Q.

Here at E J Tile Design we understand that choosing the right hand painted tiles for your kitchen or bathroom isn’t necessarily a quick process. We understand that you need to be sure that your hand painted tiles will look right in your space.
That’s why we offer a sample tile and sketch service; you can therefore have a clear idea of colours and sizes of tiles.  A scaled drawing of how your tiles will work within your space helps you visualise your new tiled area.

We specialise in matching fabric colours and patterns.
  Hand made tiles Match your frabric

 

Colour Glaze Tiles…

Our colour glaze tiles are made to order. We don’t stock particular shades; we make up colours that the customer is looking for.  Often we mix a colour which compliments the paint shade/ wallpaper in their room.

Tile Sizes…

Hand made Ceramic tile sizes

Our tile sizes vary from our rustic handmade 106 mm square tile to our machine made 153 mm square tile.
Handmade tile measures 106 mm square
Four inch standard tile measures 102 mm square
Six inch standard tile measures 153 mm square
Brick tiles measures 153 mm by 76 mm
3 x Pencil tiles measures:   153 mm by 15 mm    102 mm by 15 mm    106 mm by 15 mm

If you have a specific tile size in mind and can not see the tile size listed, then just ask us. We can often find the size tile you are looking for; we have many different contacts in the tile manufacturing field.

Hand painting a thistle design

Plain tiles...

The base colour of our tiles is an off white shade. We can however make our tiles white if necessary, the off white shade is more popular, maybe because it adds more warmth.

We also have different paint effects on the tiles. The sponged effect and the brushed effect tiles are a good way of breaking up block colour.

F,A,Q….

  1. Will my hand painted tiles be durable, can I clean them and treat them like any other tile?

Answer:  Yes, the hand painted tiles we produce are perfectly durable and can be cleaned and treated as any other tiles.  As like any other ceramics, pattern and vibrancy will last indefinitely.

  1. Can I chip off the paint or is it underneath the glaze?

Answer:   No, we are underglaze painters which means that the paint is underneath the glaze.  We paint on bisque ceramic tiles (see above thistle picture) then the tiles are fired to stick the paint to the tiles, after the tiles have cooled we hand dip each tile in our transparent glaze, then cook them for the second time in our kiln.  The finished product is a highly durable tile which will last.

  1. What happens if my tiles break in delivery?

Answer:    We would replace the broken tiles free of charge as quickly as possible for you.

  1. What happens if the tiles get broken while installing them?

Answer:    We would replace the broken tiles with a cost charged for each tile we replace.

  1. Are my tiles packed well for delivery?

Answer:  Yes, they are wrapped in plenty of bubble wrap and polystyrene, you my get frustrated unpacking them!

  1. How long from the point of ordering will I be waiting for my tiles?

Answer:   On your order confirmation we give you an estimated date, it is normally anything from one week to six weeks depending on the demands on the business.  However if you need your tiles for a specific date we will always do our very best to accommodate you.

  1. I have a budget to spend on my tiles; can we work within my budget?

Answer:  Yes, we are happy to design tiles that will work within set budgets; hand painted tiles don’t necessarily mean a great expense.

  1. After my main panel is installed behind my cooker, I will need plain tiles for the rest of my kitchen.  Do you offer a discount on large orders of plain or colour glazed tiles?

Answer:   Yes, we offer a discount on large orders of plain and colour glaze tiles.

  1. Do your prices compare with off the shelf decorative tiles?

Answer:   Yes, each decorative tile ranges in price from around £ 5.00 to  £ 14.00 for simple bespoke work, £ 14.00 to £ 26.00 for bespoke work such as fine art, which in most cases makes us cheaper.  Many customers comment on our quality of work and how pleasing our prices are compared to other bespoke hand painted tile companies.

  1. How do I pay for my tiles?

Answer:          On ordering we ask for a 50% deposit, which on receipt of the deposit work can then begin.  The outstanding amount will be paid on compilation of your order.

  1. I would like a Work of Art painted on tiles for behind my aga, is this possible?

Answer:    Yes, anything is possible our highly skilled artists have painted many beautiful commissions.  If you send us your measurements we can proceed with a rough sketch illustrating how the painting will work within your space and a cost for the commission.

  1. I would like my tiles to include colour and patterns from my wallpaper also I would like to pick up the flowers from the fabric in my roman blinds, is this possible?
Answer:    Yes, if you send me a clear photo of the fabric and the wallpaper I will send you a sketch and sample tile so you can see how the designs will work on tiles.

  
  1.  What should I be aware of when I am measuring up the space for my tiles?
Answer:    Always try and work in centimetres and millimetres as measurements tend to be more accurate.  Be aware of anything that could obstruct such as a flue pipe or an up stand or even a switch socket.  Take down all these measurements and be sure of where such obstacles fall.  Double check your measurements and get a second opinion.

  1.    What if the information on my order confirmation sheet is incorrect?
Answer:  Let us know and we will send a corrected copy to you. 
Always make sure you have checked your order confirmation sheet to ensure that we both have the correct information.  Only when you are completely satisfied with measurements and design do you send the 50% deposit.

  1.   I have a flue pipe and it will be in the way of the design I have in mind, what can be done about this?
Answer:       I will create the design to accommodate the flue pipe so nothing of importance will fall behind the flue pipe. See rough sketch and tile panel below.

Flue pipe tile designHand painted tile designsHand painted tile scene

Panel 9 tiles wide by 5 tiles high. The flue pipe appears in the 3rd tile in from the right hand side.

Customers Comments….

"Very many thanks, they are really, really lovely, just as I was expecting. Congratulations for interpreting all the photos & my descriptions into the unique designs!
Hope you enjoy your break, Best wishes, Joy."

"Dear Liz,
The Blue Bird tiles arrived yesterday.
We are absolutely delighted with them. They are beautifully painted. We love
the plant and bird detail and the background. The colours are wonderful.
Thank you also for being so prompt with their creation and delivery.
We will keep in touch with your website.
Lorraine & Marcus Woods"

"Dear Lizzie
Just received the tiles. So beautiful Thank you so much
Sincerely, Steph"

"Love it! So does Craig. You took the Bryn idea and you've made it yours!
It's just what we need to give the range, the heart of the home some humour and some character! Well done, hope you enjoyed doing it."

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